Managing...
Managing Your Time
| Back To Top
Your time is your single most valuable asset!
It is fixed in minutes and hours that become days, and weeks, until
you end up at the end of your career. The question is, did you waste
it? Do you make the most of it? What could have happened if you have
placed a higher value on your time? "Winners do what losers don't like
to do!" Course Size: 40 pages
|
Prioritize—A,
or B or C—then pitch it
Concentrate
and for how long
Control your
day—don't let it manage you
Know your
time wasters—get rid of them
Stay focused
Do what is
needed—not always what you like
Leave your
social agenda for the Christmas Party
|
Managing
Your Career | Back To Top
Managing your career allows you personal growth
and the ability to control your destiny. Understand your interests and
strengths; work on areas of challenge or concern; learn how to maximize
your value within your company. Course Size: 75 pages
|
Key Concepts
Career Development
Know yourself…take
charge
Business
interests and values
Navigating
your career and others
Your work
ethic
|
Managing
Workplace Stress | Back To Top
Stress is a natural part of life in any workplace.
Our objective is to help you manage stress so that you can function
in a healthy and effective way. Course Size:
75 pages
What
is stress and worry
Know
the problems stress creates
How
to deal with it
Helping
others cope
Manage
stress…don't let it control you
|
Managing
Difficult Interactions | Back To Top
Business is made up of interfacing with a variety
of people. Opinions differ, work styles, priorities, and personalities
are different but it must all be harnessed for collaborate effectiveness.
Course Size: 40 pages
|
Difficult
Interactions
Why waste
your time or do you
Root cause-solutions
Changing
behavior
Communication
techniques
Maintaining
relationships
|
Managing
Upward (your boss) | Back To Top
A management art is getting and keeping your boss
on board. Maximize the access and support to superiors, which is necessary
for success. Understand different styles and philosophy while keeping
your boss in the loop and on your side. Course Size: 45 pages
|
Communication
and negotiating
Problems
and opportunities…manage upward
Work more
effectively with your manager
Understand
the person
Monitor a
quality relationship
|
Managing
Creativity & Innovation | Back To Top
Creativity is a talent which seems like a natural
flow of events for some, but for all of us, it is and can be a learned
talent. Learn how to… Course Size: 75 pages
|
Define creativity
and innovation
Manage it
Individuals
and groups
Thinking
styles
Divergent
and convergence techniques
Encouraging
creativity
Rewarding
and motivating
Brain storming
Core of your
success
|
Managing
Crises | Back To Top
Crises are a part of our personal and business
world! It will never go away! Learn how to manage and prevent crises
from happening. Know your history and predict your future
You will learn what crises really is or not! Beware of those who cry
wolf. Not every major problem is a crises. Learn how to avoid it; recognize,
contain, resolve, and stay in control of yourself during a time of crises.
Do an audit and have a plan. Communication becomes your master for success.
Knowing what to do and when, may save you millions rather than sinking
your ship. Course Size: 70 pages
Managing
Project Management | Back To Top
Get it done! Be task driven! Do it under budget!
Do it right the first time!
Learn project management as a process; know your project's life cycle;
plan and schedule; who is the team or is there one; developing a budget,
quality control and monitor your progress. Use our structured tools for
control. Communicate and give feedback; don't play hardball with a plastic
glove.
When your project is complete, know when to stop! Often projects become
careers and wonder aimlessly for years while using valued resources. Course Size:
45 pages
Managing
Feedback | Back To Top
This is a two way street that must continue to flow
with ease. How do you give feedback both positive and negative in a professional
and meaningful way? Are you open to feedback or is your ego choking your
organization? Course Size: 60 Pages
|
Praise and
reward
Volatile
feedback
The non-talker
Upward
Is it worth
it
Customize
Risk
|
Managing
Negotiation | Back To Top
When your ability to influence outcomes with limited
power or control is reality, when your negotiating skills are prized among
managers. Basic concepts, understanding negotiating stages and committing
to a deal are valued results. Course Size: 70 pages
|
Framework
Negotiation
types
Real power/authority
Stages/multiparty
Integrative
and win-win is good
Win or lose
Zero sum
negotiation
Closing
|
Managing
Delegation | Back To Top
Delegating is a transfer of work and some responsibility
to others for support. This allows minimum individual and team performance
while reducing stress and overload, which can lead to classical burnout
for others. Course Size: 40 pages
|
Benefits
of delegating
Assigning
the right person
What to delegate
and how to approach it
Know the
difference between delegating responsibility and authority over
dumping
How to communicate,
support and track what you have delegated
|
Managing
Coaching | Back To Top
Good coaches find a way to teach in almost every
interaction. Coaching can be for peers or subordinates to help with
the professional development of others. It is different from mentioning.
Coaching can be single task defined or multitask continuing. It is an
agreed process. Course Size: 35 pages
|
Prepare for
a coaching session
Conduct a
session and support
Fine-tune
your coaching skills
Understand
the process
|
Managing
Hiring | Back To Top
Hiring for your company is the single biggest contribution
or mistake that you may ever make in your career!
The selection process is a technical skill and an art, to establish
who can best fit your needs today and tomorrow. You will learn all of
the steps, the common assumption or mistakes and how to get your questions
answered in a complete, legal and truthful fashion.You will learn what
is legal to ask, say or do, not only in a physical interview but also
during the whole selection process.
This workshop puts you in control with the knowledge and support necessary
to be a total success every time. It teaches you to do your homework
before and after an interview in order to make the best decision for
your company. Course Size: 65 pages
Managing
Employee Retention | Back To Top
At a time when employees change companies on average
nearly five times in a career (compared to an average of less than two
a few decades ago), it is critical to keep your best! There are hundreds
of questions and we have the answers for you.
Retention—why is it important? Why is it such a big challenge? Today,
good mangers and leaders know their diverse workforce. They also understand
that one size does not fit all. Hiring the right person is your first
step to retaining the good ones. What is your culture? Are you competitive
in benefits and earnings? Do your managers know what to do and can they
clearly share the expectations in a positive and progressive fashion?
Course Size: 85 pages
Managing
Budgeting | Back To Top
Know how much money you have; how much you are spending;
for what and why; and is it cost justified. Budgeting is an action plan
that allows you to achieve your strategic goals.
Learn
what a budget is and how to use it; the purpose; types; activity-based
budgets (ABB); master budget; preparing a budget; "What -If"; operating
budget, cash budget; assumptions; tracking; negotiating your part; under
and over; and how does it tie to the health and profitability of your
company.
If a budget is not important to you then it will not be important to anyone
that you manage! Course Size: 50 pages
Managing
Finance Essentials | Back To Top
To understand and be successful in business you do
not need to be an accountant. However, you better understand what they
are doing and why; how it impacts you and what do the numbers really mean;
know what to ask and challenge the logic.
Ronald Reagan once said, "Trust everyone but cut the cards!" Profit is
not a dirty word and without it, you become yesterday's news. Learn how
to... Course Size: 55 Pages
|
Understand
financial statements
Income statement
Balance sheet
Cash flow
Assess financial
health
Budgeting
Cost/benefit
analysis
ROI/Payback
period
Breakeven
analysis
Net present
value
Unquantifiable
benefits and costs
Performance
|
Capitalizing
On Change | Back To Top
Change will always be part of your business world.
How you implement or react to change can be very dramatic. Learn how
to use it to your advantage and not let it pull you down. Course Size: 45
pages
|
Road Signs
of Change
Making the
best of it
Accepting
and Adapting to Change
Emotional
impact. Empower others
Explore alternatives
Communicate
Celebrate
the wins
|
Managing
the Essentials of Marketing | Back To Top
Marketing is everyone's business! You need to learn
how to develop a marketing plan, analyze marketing opportunities, and
have your plans make a difference for your customers and your company.
Course Size: 95 pages
|
Understand
marketing
What is marketing
orientation
Analyze opportunities
(S. W. O. T.)
Know and
understand competition
Strategy
Communication
New products
and service…branding
Develop a
Plan
Direct and
relationship marketing
|
Managing
Your Customer | Back To Top
Rule one…your customer is king! He may not always be right but
if he thinks he is then nothing else will matter!
Keeping your
customers is a lot easier than finding new ones and there is no such
thing as a bad customer. You need to build a long term and lasting relationship
that is based on trust, fairness and loyalty. Understand your customers
needs and wants; learn to listen; that first and last impression…is
there a difference; customer as an asset; real customer services; saying
no; give latitude and employee capability; company profitability.
Are your efforts customer focused? Recover from mistakes; take a poll…again
and again and again; reward performance for both your customers and
employees. Course Size: 75 pages
Managing
Motivation & Leading | Back To Top
The barking of orders and giving directions are
the dinosaurs of leading and motivating, today! Most of us think we
can lead and motivate without any help…then you have to believe brain
surgery is a ten-minute correspondence course, as well.
Today's leaders have to be skilled at the art of diplomacy, enterprising,
agility and be alert with a vision that can be defined and communicated
to others with the same energy and conviction that is burning deep within
them. Course Size: 60 pages
|
Contemporary
leadership and the challenges
Balance tensions/conflict
Characteristics
of effective leadership
Know yourself/personal
side
Create the
vision
Share the
dream and give it away…again and again and again
What your
staff wants
Momentum…only
one direction works but this is two way street
Credibility…walk
your talk and do more than just talk
See the good
in people…have them doing better than they expected
Know the
human life cycle
Develop your
skill
Do you share
the same values, dreams and expectations
Take care
of yourself
|
Managing
Team Leadership | Back To Top
Teamwork is a force that can produce superior
results. The real question is how we get a team up and running. The
objective of this workshop is to find the right mix of personalities,
skill base, and establish and foster collaborate results. Course Size: 55
pages
|
Team benefits
Success
in team leading/leader/role definition
How teams
work
Problem resolution
Performance
feedback
|
Managing
Team Management | Back To Top
Once you have carefully selected a team it is
critical to keep it on track and goal oriented. Side bar issues can
easily throw you off course. Know your target and stay focused. Course Size:
45 pages
|
Communication
Promote interdependence
Goals/target
Conflict
resolution and corrective action
Team identity
Audit results
and performance
|
Managing
Virtual Teams | Back To Top
Teams that are "virtual" are normally separated
by distance and often time. Maximizing technology and communication skills
will assist in high quality teamwork, while maintaining project objectives
and focus. Course Size: 55 pages
|
Building
trust/the team
Pros and
Cons
Using technology
to stay focused
Mutual interdependence/minimize
confusion
Vision and
goals
|
Managing
Business Plans | Back To Top
This is more than a step process, a bank document
or "corporate nice to have" sitting on your desk. It is a honest and
deep evaluation of who you are and where you are headed. This is not
the work of one individual but collective support of senior management.
It is your master guide to business life that must be clearly understood,
skillfully written, communicated and monitored. Course Size: 85 pages
The Pla
Where to
start
Structure
Executive
summary
Business
description and analysis
Industry
status
Competition
Market analysis
and plan
Operations
Management
summary
Financial
plan
Milestones
and add-ons
|
Managing
Goal Setting | Back To Top
Without a road map or a guide how will you ever
know when you have arrived? We must carefully identify what is to be
achieved, prioritize the objectives, and understand what is realistic
and measurable in our progress.
Goal setting is both an individual and/or team effort. With the right
checklist to success, this process can be the best set of tools in
achieving your personal and corporate objectives. How does it relate
to your corporate business plan or should it. Know who owns the goals
and why! Understand and manage goal conflict.
This application works in your personal and social life just
as well as it does in your corporate world, which is our primary
focus. Course Size: 45 pages
Managing
Presentation Skills | Back To Top
Presentations are often more written than verbal but most often a combination
of both. It is also more than charisma. It is also a learned skill in
this workshop.
You will establish
your purpose, content and structure. Organizing, rehearsing, and anticipating
the tough questions will all be easier with our structured approach.
Visual support will be defined; know how to leave your audience amazed;
learn how big and when to build your parade, when a small marching band
will do; practice and evaluate before and after you are done; know when
you have succeeded and how to follow-up. Perhaps most important learn
when to shut up once you have closed the deal.
Looking good
and being good are not always two different things! Course Size: 45 pages
Managing
Meeting Content | Back To Top
Use your meeting time as a tool for powerful results
and stop wasting time. Course Size: 55 pages
|
When to schedule
a meeting
Prepare -
what is your objective-your agenda
Staying focused/on
track
Difficulties/problem
behaviors
Action steps/follow-up/
documentation
Know when
you are successful
|
Managing
Business Problems | Back To Top
A manager's role among other things is to solve
business problems. Often times we lack the experience, insight, or need
more information to do problem solving right.
Learn
what problem solving really is and how to define a problem. Is it really
your problem or someone's mental hang-up? Making the decision may be
the least important and the easiest. Look for solutions; gather advice,
and opinions; know the facts; generate alternatives, set objectives,
prioritize, establish action steps; monitor your progress, adjust when
needed; know your role (a facilitator or a decision maker); these are
all part of our process.
Learn
when to let it go…spending $100K to fix a $10K problem is a waste
of resources. Course Size: 40 pages
|
Road signs
of change
Making the
best of it
Accepting
and adapting to change
Emotional
impact
Empower others
Explore alternatives
Communicate
Celebrate
the wins
|
Managing
Business Writing | Back To Top
Writing a memo, letter or a project can be done with greater ease! Know
your readers and how you influence their thoughts and activity. Course Size:
50 pages
|
Reader's
perspective
Planned tasks
Editing and
style
Organization
and presentation
Anointed
list of writing guidelines
Email is
writing, too
|
Becoming
A Manager | Back To Top
Becoming a manager can be the most rewarding step
in your career but do you have the tools and support to be successful?
How many times have you heard a Little League Coach screaming at the
ten-year-old pitcher from the sideline, "Throw strikes?" Now, I'll bet
that is news to the kid. The same goes with becoming a manager, show,
teach, coach and practice while learning from our mistakes. John F.
Kennedy said, "A mistake is not an error until you fail to correct it."
Course Size: 65 pages
|
Myths, roles
and expectations
Establish
an agenda, build a network
The big picture
Teams, individuals
and my friends
Diversity
and culture differences
Ego, self-awareness,
emotions
Reaping rewards
and not paying the price
Finding a
mentor; are you ready; work smart and not just hard
The lucky
sperm club
Establishing
a style; be a winner
|
The
following is a list of workshops available. If these do not meet your
needs, we will be glad to tailor a program to your specification. Click
on the titles of the workshops below to read more about the programs.
